Our Australia Trip — Membership Terms & Conditions
Last updated: 24th October 2026
These Membership Terms apply to purchases and use of Our Australia Trip memberships through ouraustraliatrip.memberful.com (Member Site). By joining, you agree to these Terms.
1. Who we are
We are Our Australia Trip Pty Ltd (ABN 60 695 009 217), trading as Our Australia Trip (we, us, our).
Contact: gday@ouraustraliatrip.com
2. Membership tiers and inclusions
We currently offer the following memberships (AUD). You can pay monthly or yearly, and a monthly and a yearly membership of the same tier include exactly the same things.
Campfire Crew: $9.90 per month or $98 per year
Includes:
members-only podcast access (including replays);
member updates via the Member Site and email;
early access to selected product launches (when offered);
invitations to member events/camp-outs (ticketed separately).
Big Lap Insider: $24.90 per month or $248 per year
Includes everything in Campfire Crew, plus:
monthly 2–5 page informational PDFs (as released);
access to our members-only travel map (Google My Maps) and updates;
monthly map update summaries (as released).
Inclusions may be delivered via:
posts/pages on the Member Site (Memberful);
emails (via Klaviyo);
unlisted YouTube links for livestream/podcast replays.
3. Billing, renewals, and payments
Monthly memberships are billed monthly in AUD and renew automatically until cancelled. You are charged immediately on sign-up, and then monthly on the same date (or nearest equivalent date where applicable).
Yearly memberships are billed once a year in AUD and renew automatically each year until cancelled. You are charged the yearly price immediately on sign-up, and then on the same date each year.
If you have a monthly membership, you can switch to yearly through your Memberful account (Subscriptions, then Change plan) or by emailing us.
Payments are processed via Stripe and/or PayPal.
If a payment fails, we may retry payment and/or suspend access until payment is successful.
4. Cancellation
You can cancel at any time through your Memberful account settings.
If you cancel, you will keep access until the end of your current paid period (the month for a monthly membership, the year for a yearly one) and you will not be charged again unless you rejoin.
If you have a yearly membership and would like a refund for the months you haven't used, see section 6. In that case your access ends at the end of the last month you've used.
5. Pausing
We do not currently offer membership pauses.
6. Refunds and your 7-day first-time member guarantee
Australian Consumer Law rights cannot be excluded. If there is a major failure with a service, you may have rights to remedies.
Yearly memberships: refund for unused months
If you have a yearly membership and your plans change, email us at gday@ouraustraliatrip.com and we'll refund the full months you haven't used, no questions asked.
We work the refund out as your yearly price divided by 12, multiplied by the number of full months you haven't used. A month starts on your payment date and runs to the same date the next month, and the month you ask in counts as used.
For example, if you pay $248 on 1 March and ask on 10 June, March, April, May and June count as used. The other 8 months are refunded: 8 × ($248 ÷ 12) = $165.33.
Your access ends at the end of the last month you've used.
Monthly memberships
You can cancel at any time, and you keep access until the end of the month you've paid for. We don't refund a month that has already started, except where required under law or covered by the 7-day guarantee below.
7-day first-time member guarantee
This applies to monthly and yearly memberships. If this is your first time joining our membership, you may request a refund within 7 days of your first payment if:
you have genuinely tried the membership and feel it's not for you; and
you contact us at gday@ouraustraliatrip.com within the 7-day window.
If approved, we will refund your first membership payment in full and cancel your membership.
Anything else
Outside the refunds described above, membership fees are generally non-refundable for change of mind or unused time, except where required under law.
7. Access, back catalogue, and member-only materials
Unless stated otherwise, members may access the back catalogue of member posts/resources available on the Member Site while their membership is active.
Member-only materials (including PDFs, map links, replays, and posts) are provided for personal use only. You must not:
share, distribute, or repost member-only materials outside the membership;
upload member-only materials to public platforms or groups;
resell or commercialise any member content.
We may suspend or cancel memberships for breaches of these rules (see Section 10).
8. Memberful platform and availability
We use Memberful to deliver memberships. From time to time the platform may experience downtime. We will take reasonable steps to restore access, but we do not guarantee uninterrupted availability.
9. Travel and safety disclaimer
Our content is general information based on our experience. Conditions change and we cannot guarantee current accuracy for every location, rule, permit, or road condition. You are responsible for verifying current requirements and conditions with relevant authorities and local sources before travelling or acting on advice.
10. Community standards and enforcement
We want a kind, respectful community. You must not engage in bullying, harassment, hate speech, spam, or illegal conduct in any member channels.
We reserve the right to remove content and/or suspend or terminate membership access for serious or repeated breaches of these Terms or community rules.
If we terminate a membership due to a breach, refunds are not provided except where required by law.
11. Events and camp-outs
Member camp-outs and events are ticketed separately unless explicitly stated otherwise.
For events:
spots may be limited and allocated on a first-come basis;
you are responsible for your own safety, equipment, travel, and insurance;
you must follow instructions and safety requirements at the event;
we may require a separate event waiver or additional terms for specific events.
12. Changes to membership, benefits, and these Terms
We may update membership benefits, pricing, or these Terms from time to time. If we make a material change (for example, a significant change to inclusions or these Terms), we will provide reasonable notice (for example, by email and/or on the Member Site) before changes take effect.
Australia’s unfair contract terms laws emphasise fairness and transparency in standard form agreements.
13. Governing law
These Membership Terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of Queensland.
14. Contact us
Email: gday@ouraustraliatrip.com